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Taking Career Guidance to the Next Level

Career guidance plays a vital role in professional growth, and mentoring is an essential part of this journey. Unlike short-term, specific goals that can be achieved quickly but may decrease commitment, a broader vision and overall purpose offer a long-term perspective and foster deeper reflection. As a mentor, I aim to elevate my mentee's career to the next level. Here are some tips on providing effective career guidance:

1. Understand Your Mentee’s Goals

The first step in effective mentoring is understanding your mentee's goals. Listen carefully to their aspirations and ambitions to tailor your advice and resources to meet their specific needs.

SMART goals are particularly important, as they not only focus on outcomes but also on the effort required. Ask your mentee what skill or attribute they wish to improve to perform better in their role. Then, help them set a specific goal in that area.

SMART Goal Checklist

Specific

• Good goals are behavior-specific.
• Non-specific goal: I want to write more efficiently.
• Specific goal: I will improve my writing efficiency by outlining my work first, then drafting, and finally editing the following day.

Measurable

• Goals should be measurable to track progress.
• Non-measurable goal: I want to increase sales.
• Measurable goal: I aim to boost sales by 15% next quarter. Beware of making the measurement too granular, as it can become burdensome to track.

Achievable

• Create stepping stones to make the goal seem more attainable.
• Achievable goals depend on your having access to the necessary resources. For instance, running a marathon in three months is not achievable if you've never exercised before.

Realistic

• Ensure the goal is plausible within a given timeframe.
• A realistic goal builds upon previous achievements. Setting a goal to make 15 new sales contacts in one week is not realistic if the mentee has not made any sales contacts in the past two months.

Time-bound

• Define a timeline for achieving the goal.
• A goal to earn a promotion in six months may not be timely if the organization generally promotes employees annually or biennially.

Action Steps

• Continue doing (Current effective practices)
• Stop doing (Current practices that should be eliminated)
• Start doing (New practices to adopt)
• Never start doing (Things to avoid)

2. Identify Your Mentee's Strengths and Weaknesses

Understanding your mentee's strengths allows you to help them leverage these in their career. Recognizing their weaknesses helps you collaborate on developing strategies for improvement.

To gain insights into their strengths, weaknesses, interests, and attitudes, consider using a life ladder activity. In this exercise, each rung of the ladder represents a significant life experience and its accompanying lessons.

Life Ladder

1. Each rung should represent a challenging life experience or event.
2. Under each rung, note the lessons learned from that experience, such as personal development or acquired skills.

Encourage your mentee to share their life ladder and discuss their strengths, interests, and potential weaknesses based on these milestones.

3. Develop a Plan of Action

After identifying goals, strengths, and weaknesses, formulate a specific action plan. This should include achievable steps, such as enrolling in training programs, networking, and exploring potential career paths.

Writing Letters to Yourself

Write a letter to your future self about your goals and aspirations. Revisit these letters at year-end to measure your growth.

Part 1: The Present Me

• Where do you currently see yourself?
• How do you wish to grow?
• What habits or practices would you like to adopt?

Part 2: The Future Me

• Where do you see yourself in six months?
• What do you aim to achieve by then?
• What words of encouragement would you offer yourself?

4. Foster Self-Awareness – Emphasize Core Values

Values shape our actions and decisions. Understanding and applying your core values in your career can be transformative.

Steps

1. Introduce the concept of values.
2. List 15 values important to you in both career and life planning.
3. Narrow down the list to four core values and explain their significance.
4. Discuss how these values are relevant in your workplace.
5. Conclude by summarizing how your core values influence your professional life.

5. Explore Potential Career Pathways

Steps

1. Reflect on your interests, competencies, and personality.
2. Review your past job experiences and assess the skills you've gained.
3. Identify potential career paths based on your reflections.

Facilitate the discovery process with your mentee, and together, you'll be well-prepared to explore their potential career options.

With these tips, you’ll not only provide effective guidance to your mentees but also contribute to their long-term professional success. With a clear path ahead, you’ll ensure that you're equipping your mentees with the tools they need to ascend to the next level in their careers.

Taking Career Guidance to the Next Level

Welcome to Continuous Improvement, the podcast that aims to help you elevate your career to new heights. I'm your host, Victor, and today we're diving into the topic of effective career guidance through mentoring. Whether you're a seasoned professional looking to give back or a mentee seeking guidance, these tips will be invaluable. So, let's get started!

The first step in effective mentoring is understanding your mentee's goals. You need to listen carefully to their aspirations and ambitions in order to provide tailored advice. One helpful framework for setting goals is the SMART goal checklist. It stands for Specific, Measurable, Achievable, Realistic, and Time-bound.

Another important aspect of effective mentoring is identifying your mentee's strengths and weaknesses. By understanding their strengths, you can help them leverage those in their career. And by recognizing their weaknesses, you can collaborate on strategies for improvement. One useful exercise for gaining insights is the life ladder activity.

Now that you have a clear understanding of your mentee's goals, strengths, and weaknesses, it's time to develop a plan of action. This plan should include achievable steps that will help your mentee progress in their career. One powerful tool for this is writing letters to yourself.

Moving on, fostering self-awareness and emphasizing core values can be transformative in one's career. Values shape our actions and decisions, so it's important to understand and apply our core values in the workplace. Let's explore how to do that.

Lastly, it's crucial to help your mentee explore potential career pathways. By reflecting on their interests, competencies, and past experiences, they can uncover exciting opportunities. Let's dive into the steps to facilitate this discovery process.

And there you have it - tips for providing effective career guidance. By understanding your mentee's goals, identifying their strengths and weaknesses, developing a plan of action, fostering self-awareness, and exploring potential career pathways, you'll be well on your way to helping your mentee achieve professional success.

Thank you for joining me on this episode of Continuous Improvement. I hope you found these tips valuable and can apply them in your mentoring journey. Remember, continuous improvement is the key to personal and professional growth. Stay tuned for more episodes that will help you reach new heights in your career. Until next time, this is Victor signing off.

將職業指導提升到新的水平

職業指導在專業成長中扮演著重要的角色，而導師制度是這個旅程中不可或缺的一部分。與可以快速達成但可能會減弱承諾的短期、具體目標不同，更廣闊的視野和整體目標提供長期的視角和促進更深入的反思。作為一個導師，我致力於將我的學員的職業生涯提升到下一個層次。以下是一些關於提供有效職業指導的建議：

1. 了解你的學員的目標

有效導師制度的第一步是了解你的學員的目標。仔細聽他們的理想和志願，以便根據他們的特定需求來調整你的建議和資源。

SMART（具體、可衡量、可實現、真實可信、有明確期限）目標尤其重要，因為它們不僅關注結果，還關注所需的努力。詢問你的學員他們希望進步哪個技能或特質，以便在他們的角色中表現得更好。然後，幫助他們在那個領域設定特定的目標。

SMART 目標檢查清單

具體

• 好的目標是明確的行為。
• 不具體的目標：我想提高寫作效率。
• 具體的目標：我將通過先構建工作的大概框架，然後起草，最後在第二天編輯來提高我的寫作效率。

可衡量

• 目標應該可以衡量以追蹤進展。
• 無法衡量的目標：我想提高銷售。
• 可衡量的目標：我計劃在下一季度提高銷售15%。要注意不要讓衡量過於細節化，因為這可能在追蹤時變得很繁重。

可實現

• 創建一個個步驟，使目標看起來更容易實現。
• 可實現的目標取決於你對所需資源的獲取。例如，如果你之前從未鍛煉過，那麼在三個月內完成馬拉松的目標就不可實現。

真實可信

• 確保在給定的時間範圍內目標是可信的。
• 真實可信的目標基於過去的成就。如果學員在過去兩個月裡沒有接觸過任何銷售，那麼設定一個周創建15個新的銷售聯繫人的目標就不符合實際。

有明確期限

• 為完成目標定義一個時間線。
• 在六個月內獲得升職的目標可能不是及時的，如果機構一般是每年或每兩年晉升員工。

行動步驟

• 繼續做（當前有效的做法）
• 停止做（應該被淘汰的當前做法）
• 開始做（需要採用的新做法）
• 從不開始做（需要避免的事情）

2. 識別學員的優點和弱點

了解學員的優點可以為他們在其職業中提供有利的舉措。認識他們的弱點有助於你協助他們制定改善策略。

為了了解他們的優點、弱點、興趣和態度，請考慮使用生命階梯活動。在這個練習中，每個橫豎檔代表一個重大的生活經驗和附帶的教訓。

生命階梯

1. 每個橫豎檔應代表一次具有挑戰性的生活經驗或事件。
2. 在每個橫豎檔下方，寫下從該經驗中學到的課程，如個人發展或獲得的技能。

鼓勵你的學員分享他們的生命階梯，並根據這些里程碑討論他們的優點、興趣和可能的弱點。

3. 制定行動計畫

在確定目標、優點和弱點之後，制定具體的行動計畫。這應包括可實現的步驟，如參加培訓課程、建立聯繫和探索可能的職業路徑。

給自己寫信

給你未來的自己寫一封關於你的目標和夢想的信。在年終回顧這些信件以衡量你的成長。

第一部份：現在的我

• 你現在如何看待自己？
• 你希望如何成長？
• 你希望採取哪些好習慣或做法？

第二部分：未來的我

• 你在六個月後如何看待自己？
• 你希望在那時達成什麼？
• 你會對自己說些什麼激勵的話？

4. 培養自我認識 - 強調核心價值

價值觀塑造我們的行為和決策。在你的工作中了解並應用你的核心價值可以帶來變革性的影響。

步驟

1. 介紹價值觀念。
2. 列出在職業和生活規劃中對你來說重要的15個價值觀。
3. 將表列出的價值觀縮減到四個核心價值，並說明它們的重要。
4. 討論這些價值在你的工作地點如何發揮作用。
5. 總結論述你的核心價值觀如何影響你的專業生活。

5. 探索可能的職業路徑

步驟

1. 反思你的興趣、能力和個性。
2. 回顧你過去的工作經驗，並評估你獲得了哪些技能。
3. 根據你的反思來確定可能的職業路徑。

負責帶領你的學員探索未知，你們會更有準備去探索他們的可能職業選項。

有了這些提示，你將不僅能夠為你的學員提供有效的指導，還可以為他們的長期專業成功做出貢獻。有了清晰的道路在前，你將確保你為你的學員提供他們需要升遷至他們職業生涯下一個層次的工具。

Reflection on Scenarios & Strategic Foresight

As a digital leader, it's crucial for me to engage in ongoing reflection. We often underestimate the future, making it vital for me to remain open-minded, consider alternative approaches, and think from multiple perspectives. Surrounding myself with people from diverse backgrounds helps in suspending judgment, thereby facilitating the discovery of creative and viable solutions. It's important to cultivate a mindset that welcomes new ideas rather than dismissing them outright. Instead of settling into a comfort zone, I should challenge myself to withhold judgment, which is essential for contemplating future scenarios. While expertise in my domain is crucial, approaching work with a beginner's mindset will enable a long-term view, preparing me for all plausible futures.

As someone responsible for leading change and preparing for the near future, I have two options: adapt or perish. Consider examples like Blockbuster's decline versus Netflix's rise, Sony's failures in contrast to Apple's dominance in the iPod market, or Kodak being replaced by iPhone cameras. Responding to market shifts is not optional; inaction poses a genuine threat. I should aim to implement a blue ocean strategy, focusing on differentiation and value creation without compromising on cost. Competing solely on price in a saturated market isn't advisable; instead, the goal should be to render competition irrelevant. Using the ERRC (Eliminate, Raise, Reduce, Create) framework for innovation could prove beneficial. While the concept of "moonshot thinking" may pave the way for exponential impact, the foundational step is a willingness to learn and embrace failure. Although failure isn't glamorous, audacity is essential.

One of the main challenges in planning and implementing change is that senior management often engages in convergent thinking, narrowing down ideas. Consumed by daily operations and crisis management, they seldom have time for divergent thinking. At times, we need to step back to address industry challenges with innovative solutions. This approach requires the courage to make mistakes, fail quickly, and minimize costs. Establishing psychological safety in the workplace is difficult, especially when the focus is on short-term profits and risk management. It's a significant hurdle for a company to dismantle its primary revenue source and pivot to adapt to new disruptions. Most companies are short-term oriented, and achieving corporate-level coordination is challenging. As an innovator, my role is to remain distinct from the core business while maintaining stakeholder support, adhering to our mission, and finding the right balance.

To adapt to future changes, I'll need skills in stakeholder management and storytelling, along with the courage to challenge conventional wisdom. Dismissing science fiction technologies is unwise, as they may eventually find practical applications. The future is not solely predicated on what I know but extends to what I have yet to discover. Though the future is already here, it's not uniformly distributed. Early adopters are using technologies that will gain broader adoption down the line. For instance, AI co-pilots in programming may soon become commonplace for routine tasks. Likewise, space travel, currently a luxury, may soon be accessible to all. My preparation should involve setting and measuring deliverables, directing execution, influencing others, and acting as both an advisor and a facilitator.

Reflection on Scenarios & Strategic Foresight

Welcome to "Continuous Improvement," the podcast where we explore the mindset and strategies necessary for success in an ever-changing digital landscape. I'm your host, Victor, and in today's episode, we'll delve into the importance of continuous reflection and adaptation for digital leaders like ourselves.

As digital leaders, it's crucial for us to constantly engage in ongoing reflection. We cannot underestimate the future, and to remain ahead of the curve, we must remain open-minded, consider alternative approaches, and think from multiple perspectives.

One way to cultivate this mindset is by surrounding ourselves with people from diverse backgrounds. By doing so, we can suspend judgment, facilitating the discovery of creative and viable solutions. Instead of dismissing new ideas outright, we should challenge ourselves to welcome them, fostering an environment where innovation thrives.

It's tempting to settle into a comfort zone, relying on our expertise in our respective domains. However, approaching work with a beginner's mindset allows us to see the bigger picture and prepares us for all plausible futures.

Now, let's talk about the importance of adaptation and implementation. As digital leaders, we have two options: adapt or perish. We've witnessed examples like Blockbuster's decline versus Netflix's rise, Sony's failures compared to Apple's dominance in the iPod market, or even Kodak being replaced by iPhone cameras.

Market shifts are not optional, and inaction poses a genuine threat. Instead of competing solely on price in a saturated market, we should aim to implement a blue ocean strategy. This entails focusing on differentiation and value creation without compromising on cost, making competition irrelevant. The ERRC (Eliminate, Raise, Reduce, Create) framework for innovation can help us explore new possibilities.

While aiming for moonshot thinking may pave the way for exponential impact, it's crucial to embrace failure and learn from it. Failure may not be glamorous, but audacity is essential for driving meaningful change.

Planning and implementing change can be challenging, especially when senior management engages in convergent thinking, narrowing down ideas. It's important to step back, address industry challenges with innovative solutions, and have the courage to make mistakes and fail quickly.

Dismantling primary revenue sources and adapting to new disruptions can be a significant hurdle for many companies. Achieving corporate-level coordination is also challenging, as most companies are short-term oriented. As innovators, we must remain distinct from the core business while maintaining stakeholder support and finding the right balance.

To adapt to future changes, we need to develop skills in stakeholder management and storytelling. Dismissing science fiction technologies would be unwise, as they may eventually find practical applications. The future extends beyond what we already know; it encompasses what we have yet to discover.

Early adopters are already using technologies that will gain broader adoption down the line. For example, AI co-pilots in programming may soon become commonplace for routine tasks, while space travel, currently a luxury, may soon be accessible to all. Our preparation should involve setting and measuring deliverables, directing execution, influencing others, and acting as both an advisor and a facilitator.

That's all for today's episode of "Continuous Improvement." Thank you for joining me as we explored the mindset and strategies needed by digital leaders to thrive in a rapidly evolving world.

Remember, continuous reflection, adaptation, and embracing a beginner's mindset will prepare us for the challenges and opportunities of the future. Until next time, keep improving and stay ahead of the curve.

對於情境和策略前瞻的反思

作為一個數位領袖，我必須持續進行反思。我們常常低估未來，這對我來說，保持開放的心態、考慮其他途徑並從多角度思考非常重要。與來自不同背景的人共事能有助於暫停判斷，從而促成創新和可行解決方案的發現。培養一種接受新觀點的心態，而不是一開始就予以否定很重要。我應該挑戰自己不做判斷，這對於思考未來情境是必需的。儘管在我的領域內專業知識是關鍵，但用新手的心態對待工作能使我有長遠的視野，為所有可能的未來做好準備。

負責帶領變革和為近期未來做準備的人，我有兩種選擇：適應或死亡。可以考慮像Blockbuster的衰落和Netflix的崛起，Sony在iPod市場的失敗與Apple的主導地位，或是Kodak被iPhone相機取代等例子。對市場變化的回應並不是可選擇的；如若不行動將會面臨真正的威脅。我應該致力於實行藍海策略，專注於區隔和創建價值，同時不妥協於成本。在競爭飽和的市場上僅根據價格來競爭是不明智的；相反，我們的目標應該是讓競爭對手變得無關緊要。使用ERRC(消除、提高、降低、創造)創新框架可能會有所幫助。雖然"登月思維"的概念可能為取得指數級影響鋪平了道路，但基本的步驟是學習和接受失敗的意願。雖然失敗並不光彩，但勇敢是必要的。

規劃和實行改變的主要挑戰在於，高級管理人員經常採用收斂思維，把觀念進行篩選。他們每天都被日常運營和危機管理所壓得透不過氣來，很少有時間進行發散性思考。有時候，我們需要稍微退後一步，用創新的解決方案來面對行業的挑戰。這種做法需要有勇於犯錯，快速失敗並最小化成本的勇氣。在工作場所建立心理安全感是困難的，尤其是當關注點集中在短期利潤和風險管理上時。一間公司要將其主要的營收來源拆除，並轉向適應新的破壞是一個重要的障礙。大部分的公司都是以短期為導向，要達成公司級的協調是有挑戰性的。作為一個創新者，我的角色就是要從核心業務保持不同，同時維持各利害關係人的支持，堅守我們的使命，並找到合適的平衡。

為了適應未來的變化，我需要學會掌握利害關係人管理和故事講述的技巧，並且有挑戰傳統觀念的勇氣。對科幻科技的否定是不明智的，因為它們最終可能找到實際應用。未來不僅取決於我所知的，也延伸到我尚未發現的。即使未來已經在這裡，但並未均勻分布。早期使用者正在使用的技術將在未來得到更廣泛的採用。例如，AI共同駕駛在程式設計中可能很快就會成為常態來進行日常工作。同樣地，太空旅行現在可能還是奢侈品，但不久的將會變得人人可及。我的準備應包括設定和衡量成果，指導執行，影響他人，並同時擔任顧問和協調者的角色。

DBS Case Study

Introduction

DBS is fighting to stay relevant in the second phase of its future-ready digital transformation. As an established incumbent, the bank faces challenges from emerging fintech companies. In order to adapt to the significant changes in the banking industry—driven primarily by technological advancements—DBS is embarking on strategic shifts in its operational paradigms.

Facing the Disruptors

DBS is threatened by the influx of startups and major technology companies entering the fintech space. The potential for disruption is hard to quantify, forcing the bank to proactively engage in a second phase of digital transformation. Piyush Gupta, DBS CEO, has aptly said, "The second stage was tougher because no one knew what a digital bank should look like."

A New Approach to Partnerships

Previously, DBS viewed its external relationships as vendor-oriented, where the bank set the terms. Now, DBS aims to collaborate closely with partners in order to learn and grow together. This partnership mindset is central to the bank's digital transformation strategy. One exemplary partnership has been with Microsoft, which has played an essential role in DBS's digital journey.

Focus on Collaboration

The focus is not just on products, but also on people and processes. Both DBS and Microsoft have invested in building a strong collaborative environment, breaking down silos, and learning from each other. Such collaborative efforts go beyond mere service provision; they also focus on human aspects, highlighting that a good partnership is crucial for success.

Expanding Horizons

DBS has actively sought partnerships in new markets like Indonesia and India. It has launched property and electricity marketplaces in Singapore, working with existing players to avoid duplicative efforts. Through these innovative partnerships, DBS continues to make strides in its digital transformation journey.

Building the Foundation

DBS understands that its future must be built on a robust technological foundation. After significant investments in basic IT infrastructure during the first phase, the bank is now poised to accelerate its market entry with a stable platform. Beyond mere digitization, the bank is re-architecting its backend systems to enable true digital transformation.

Embracing New Work Cultures

DBS envisions itself as a 22,000-person startup, nurturing a culture that emphasizes speed and agility. The workforce of the future will focus more on flexible and agile practices, and metrics will go beyond traditional financial measures to include indicators that drive digital transformation.

Leadership and Strategy

CEO Piyush Gupta has championed digital transformation through a top-down approach. He has incorporated digital KPIs into scorecards and encourages a culture of experimentation and risk-taking. Gupta understands the need for a shift in the organizational culture and works diligently to instill this change throughout DBS.

Preparing for the Future

DBS began its digital transformation journey in 2014, gradually evolving into a technology company that offers financial services. It has shifted its focus towards hiring more engineers than bankers and has been recognized as the world's best digital bank multiple times by Euromoney. With its robust infrastructure, DBS is well-prepared to adapt to future technologies and continue offering innovative banking solutions.

By adopting a partnership mindset, focusing on collaboration, and building a solid technological foundation, DBS is positioning itself strongly for the future. Its transition from a traditional bank to a technology-driven financial institution exemplifies how companies can adapt and thrive in a rapidly changing landscape.

DBS Case Study

Welcome to "Continuous Improvement," the podcast where we explore the strategies and stories behind companies' efforts to evolve and thrive in today's ever-changing business landscape. I'm your host, Victor, and in today's episode, we delve into the fascinating journey of DBS, a bank that has embraced digital transformation to stay ahead in the fintech revolution.

In the midst of disruptive forces and emerging fintech companies, DBS recognized the need to adapt and proactively engage in a second phase of digital transformation. As Piyush Gupta, the CEO of DBS, aptly noted, "The second stage was tougher because no one knew what a digital bank should look like."

Previously, DBS viewed its external relationships as vendor-oriented. But now, the bank has shifted its approach to collaboration, recognizing the value of partnerships in its digital transformation strategy. Notably, DBS has forged a strong partnership with Microsoft, where both organizations have invested in building a collaborative environment and learning from each other's expertise.

The focus of DBS's transformation extends beyond products and services—it centers around people and processes. By breaking down silos and nurturing a collaborative work environment, DBS is harnessing the power of partnership and realizing that success lies not just in service provision, but in building a strong relationship that drives innovation.

DBS's digital transformation journey hasn't been limited to its home market. In fact, the bank has actively sought partnerships in new markets, like Indonesia and India, and launched property and electricity marketplaces in Singapore. By collaborating with existing players and avoiding duplicative efforts, DBS is expanding its horizons and making significant strides in its digital transformation.

A strong technological foundation is the bedrock of DBS's future. After significant investments in basic IT infrastructure, the bank is re-architecting its backend systems, enabling true digital transformation. This robust infrastructure ensures that DBS continues to adapt to future technologies and offer innovative banking solutions.

To thrive in this digital era, DBS understands the importance of cultivating a new work culture—one that emphasizes speed, agility, and embraces change. By envisioning itself as a 22,000-person startup, the bank is nurturing a mindset that encourages experimentation and risk-taking. This cultural shift is crucial in driving the digital transformation journey forward.

CEO Piyush Gupta has been instrumental in championing digital transformation at DBS. With a top-down approach, he has incorporated digital KPIs into scorecards and encourages a culture of continuous improvement. Gupta recognizes the need for an organizational shift and works diligently to instill this change throughout DBS.

DBS's transformation journey began in 2014, and since then, it has evolved into a technology company that offers financial services. With its focus on hiring more engineers than bankers, DBS has been recognized as the world's best digital bank multiple times by Euromoney. With a solid infrastructure in place, DBS is well-prepared to adapt to future technologies and continue offering innovative banking solutions.

And that brings us to the end of today's episode of "Continuous Improvement," where we explored how DBS, through partnerships, collaboration, and a robust technological foundation, has successfully navigated the evolving financial landscape. Join me next time as we dive into another company's continuous improvement journey.

DBS 案例研究

介紹

DBS正在努力保持在其未來準備數碼轉型的第二階段的相關性。作為一家成立的公司，該銀行面臨來自新興金融科技公司的挑戰。為了適應銀行業由技術進步主導的重大變化，DBS正在對其運營範式進行戰略性的轉變。

面對破壞者

DBS受到新創公司和大型科技公司進入金融科技領域的威脅。破壞性的潛力難以量化，迫使銀行主動參與數碼轉型的第二階段。DBS的首席執行官Piyush Gupta恰當地說：“第二階段更難，因為沒有人知道數碼銀行應該是什麼樣子。”

與合作夥伴的新方法

以前，DBS將其外部關係視為供應商導向，由銀行設定條件。現在，DBS的目標是與合作夥伴緊密合作，以便共同學習和成長。這種合作夥伴關係思維是銀行數碼轉型策略的核心。一個傑出的合作夥伴關係就是與Microsoft的合作，這對DBS的數碼轉型旅程起著至關重要的作用。

專注於合作

重點不僅在於產品，還在於人和流程。DBS和Microsoft都投資於建立強大的合作環境，打破孤島，並相互學習。這樣的合作努力不僅僅是提供服務；他們還注重人性方面，突出了良好的合作夥伴關係對成功至關重要。

擴大視野

DBS 積極在像印度尼西亞和印度這樣的新市場尋求合作夥伴。在新加坡推出了樓宇和電力市場，與現有的參與者合作，避免重複努力。通過這些創新的合作關係，DBS持續在其數碼轉型的旅程中取得進步。

建立基礎

DBS清楚地知道，其未來必須建立在堅實的技術基礎上。在第一階段對基本IT基礎設施進行了大量投資後，該銀行現在已經準備好用穩定的平台加快市場進入的步伐。除了單純的數位化，該銀行正在重新設計其後端系統，以實現真正的數碼轉型。

擁抱新的工作文化

DBS把自己視為一個擁有22,000人的新創公司，培養一種強調速度和靈活性的文化。未來的勞動力將更加關注靈活和敏捷的做法，衡量標準將超越傳統的財務措施，包括推動數碼轉型的指標。

領導與策略

CEO Piyush Gupta通過自上而下的方式推動數碼轉型。他在評分卡中加入了數碼KPI，並鼓勵實驗和冒險的文化。Gupta明白需要改變組織文化，並努力在DBS中灌輸這種變化。

為未來做好準備

DBS從2014年開始其數碼轉型之旅，逐漸演變為一家提供金融服務的技術公司。它已將重點轉向雇用更多的工程師而不是銀行家，並已多次被Euromoney評為全球最佳數碼銀行。有了其堅實的基礎設施，DBS已做好充分準備，能夠適應未來的技術，並繼續提供創新的銀行解決方案。

通過採取合作夥伴關係的思維，專注於合作，並建立堅實的科技基礎，DBS正在為未來做好堅實的準備。他們從傳統的銀行轉變為由技術推動的金融機構，這體現了如何在快速變化的環境中適應和繁榮。

Healthcare in the Future - A Glimpse into the Year 2060

Imagine you're a scientist with the ability to time-travel to the year 2060—37 years into the future. You take a trip into one possible future and witness a fictitious dialogue between a doctor and a patient in the Singapore healthcare system.

Doctor: "Alamak, Uncle Tan! You look more radiant than usual today. How are you feeling?"

Patient: "Aiya, Doctor, you know lah, I'm feeling much better. I've heard that the healthcare system in Singapore is now one of the most advanced in the world. It provides high-quality, affordable healthcare not only to Singaporean citizens but also to people around the globe. Is it true that the system maintains high-quality care while expanding globally and reducing costs?"

Doctor: "Eh, Uncle Tan, of course, it's true lah! The government has continued to invest heavily in healthcare infrastructure, research, and education. This has resulted in a highly skilled and competent workforce of healthcare professionals. We have the most impressive healthcare system in the world!"

Patient: "Wah, really ah? That's a major breakthrough. Can you tell me more about the global expansion?"

Doctor: "Certainly. Singapore has established a reputation as a global leader in healthcare innovation and remote medical delivery. This success is due to continued investment in healthcare infrastructure, education, and research. We have a highly skilled and experienced workforce capable of delivering world-class care at lower costs. Additionally, the country has forged strong partnerships with other nations, providing consulting services and sharing expertise to develop healthcare systems around the world."

Patient: "That's truly amazing. I'm concerned about accessibility and affordability though. Is healthcare expensive here?"

Doctor: "Don't worry lah, Uncle Tan. Healthcare costs less than a cup of kopi-o here. Advances in technology, such as artificial intelligence, robotics, and telemedicine, have streamlined processes and improved efficiency. This allows healthcare providers to deliver high-quality care at lower costs. Additionally, advancements in medical research have led to the development of new treatments and medications that are more affordable and accessible."

Patient: "Oh my gosh! I like the sound of that! Can everyone benefit from these advancements?"

Doctor: "Absolutely. Singapore has embraced a more patient-centered approach, shifting towards a preventative and holistic healthcare model with a greater emphasis on promoting healthy lifestyles. This approach is likely to improve patient outcomes, increase patient satisfaction, and reduce healthcare costs over time."

Patient: "It sounds like healthcare in Singapore in 2060 is very promising. I'm glad I can benefit from these advancements today and perhaps even live to celebrate my 100th birthday."

Doctor: "Absolutely, Mr. Tan. Our goal is to provide the best possible care to all our patients. Singapore's best-case healthcare scenario for 2060—characterized by advanced technology, personalized care, a focus on prevention, and a high level of accessibility and affordability—bodes well for patients worldwide. Remember, the key is to stay healthy and happy at a low cost. Jia you!"